IT Support Engineer Job Vacancy at Exodus

 

Habari! Ili usipitwe na nafasi mpya za kazi na taarifa za ajira kila siku, bofya kitufe cha chini kujiunga nasi moja kwa moja kwenye WhatsApp

EXODUS TECHNOLOGIES LIMITED

IT SUPPORT ENGINEER

Full-Time Position Dar es Salaam, Tanzania

About Exodus Technologies

Exodus Technologies Limited is a premier IT outsourcing services provider in Tanzania focused on helping organizations strengthen their technology infrastructure, improve operational efficiency, and maximize the value of their IT investments through secure, scalable, and dependable digital solutions.

Role Overview

The IT Support Engineer is responsible for providing technical support and maintaining the organization’s IT infrastructure to ensure the efficient operation of computer systems, networks, software, and hardware. The role involves troubleshooting technical issues, installing and configuring IT equipment, supporting end users, implementing security measures, and ensuring the availability and reliability of IT services.

Job Responsibilities

  • End-User Support: Deliver professional technical support for hardware and software approved by the Client, striving for "first call" resolution and ensuring client engagement is managed in a professional manner.
  • IMACD Activities: Manage Installation, Move, Add, Change, and Disposal activities (IMACD), including remote and physical software installations at End-User desks, alongside mobile device support.
  • Infrastructure Maintenance: Perform routine preventive maintenance (performance checks, cleaning) on computers, printers, servers, routers, switches, patch panels, tapes autoloader, UPS, and IPBX systems.
  • Operations Support: Provide first-line Data Room maintenance tasks and complete daily backup checks to safeguard corporate data continuity.
  • Security & Deployment: Handle the installation, update, and ongoing support of security software, firewall frameworks, and active group memberships.
  • Reporting & Engagement: Compile monthly reports and operational data to manage services effectively, and participate in quarterly meetings to recommend technology improvements.

Qualifications & Experience

  • Education: Diploma in Computer Science, Information Technology, Computer Engineering, or a related technical field (or equivalent professional experience).
  • Culture Match: Previous professional experience working within a fast-paced **startup environment is highly preferred**.
  • Professionalism: Strong communication skills, and willingness to comply strictly with the client's prescribed technical dress codes and environments.

How to Apply

Interested and qualified candidates should submit their application package, containing an updated Curriculum Vitae (CV) and a short cover letter, via email to the address below:

Application Email: hr@exodus.co.tz

Email Subject line must be exactly: Application – IT SUPPORT ENGINEER

*Exodus Technologies Limited is an equal opportunity employer. Physical office location: 294/43 Mtendeni Street, Mwenge, Dar es Salaam, Tanzania.*

Apply Via Email

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